OUR TRAINING PHILOSOPHY
In an ever-changing marketplace, with hundreds of thousands of contractors in North America, it’s more crucial than ever before to find new ways to separate your company from the competition. Synergy Learning Systems specializes in developing your teams through inspiring and systematic processes guaranteed to differentiate your business through high service, not high pressure!
Doug is an award-winning entrepreneur and a two-time Lennox Partner of the Year! Alison is a licensed psychotherapist and a mindset expert. They’re both professional speakers, business development experts, and certified leadership instructors.
If you’re seeking meaningful and lasting improvement in your leadership team, your office staff, your field staff, or your sales team, we’ve created comprehensive solutions, delivered in an engaging and entertaining way. And each program is completely customized for the hvac and plumbing industries!
Whether you’re looking for a private onsite event, a live regional event, or want to stay right here on our website to utilize our extensive online programs, the people we serve say when you engage Synergy, you’ll create more meaningful connections, serve your customers better, and dominate your competition! And have a lot of fun doing it!
VIRTUAL PROGRAMs PRE-LAUNCH spring 2024!
CALL CENTER TRAINING AND PROCESSES
Our CSR programs are for the dedicated call center professionals and businesses looking to laugh, have a great time, serve customers better, and take their performance to a whole new level.
We guarantee to help your team master their craft on the phones, and WIN in their life and business! Your CSR’s will be scheduling visits with homeowners like never before! In this highly detailed, deep dive, into the psychology of consumer buying behavior, we will illustrate proven processes of how to schedule visits for your team, by building value instead of cowering to the low-price demands of today’s consumer.
Your team will also practice what they learn with fellow participants. One thing is for certain, practice does not make perfect…PERFECT PRACTICE makes perfect!
WHAT PARTICIPANTS CAN EXPECT:
- Learn how to schedule customers like a boss, with High Service, NOT High Pressure!
- A deep dive into the depths of consumer buying behavior.
- We will reveal why some customers schedule, while others don’t, and what we can do to secure more customers by implementing the rules of effective communication.
- How to confidently address customer concerns with customized scripts unlike anything created previously in our industry.
- Reprogram our communication and persuasion skills, eliminating the bad habits that most of us had no idea we were guilty of, therefore lowering sales resistance and beginning to enjoy serving our customers once again.
- Begin to eliminate tension with our team members in the field by better qualifying their calls, communicating effectively, & setting them up for success.
COMPREHENSIVE SKILLS AND SCRIPTS FOR:
- Enthusiastically Answering Calls
- Empathic Listening
- Building Value
- Securing Diagnostic Investments
- Cohesively Working With Field Staff
- Qualifying Time for Sales Leads
- Providing a Range of Investment Options when Appropriate
- Transferring to The Sales Lead Coordinator
- Scheduling a Proposal Visit
- Multiple Ways to Ask, and End The Call
- Potential Challenges with Competitors
- How to Build More Value
- The Upset Customer
- The Upset “Overcharged” Customer
- Rescheduling a Customer
- Running Behind Schedule
- What Kind of Brands Do You Carry?
- Securing Diagnostic Investments
- Landlord/Tenant: Credit Card on File
- Landlord/Tenant: Renters & Rental Properties
- Customer Inquires About Parts
- I Know What’s Wrong / What Do You Charge?
- Home Warranty Companies
- Visit Confirmation & Reminder Calls
- Missed Opportunity Calls
- How Do You Price Your Work? Hourly or Flat Rate?
- Empathy & Validations Reference Guide
- Expert Communication Among Your Team And much, much more!
Your wording and scripts are like cheat codes! Since your training we are consistently scheduling 85-90%. Even our new CSRs are scheduling at that rate from the start!
TECHNICIAN TRAINING AND PROCESSES
Our customers are saying that this professional service tech training program is so comprehensive and so different, that it’s the newest and most relevant content that’s been created in the hvac & plumbing industry in decades.
We’ll inspire your techs to master their mindset, their communication skills, and their ability to influence without ever manipulating or taking advantage of a prospect!
Our training will also focus on our detailed processes for running calls, authentic ways to empathically listen, and build overwhelming value with every word and phrase that comes across our lips, on every single call!
This will include the call ahead, the arrival, the explanation of the diagnosis, the recommendation of accessories and optional repairs, club memberships, repair vs. replace discussions, how to ask for the order like a true professional, and of course...how to address any areas of concern a customer may have...like an absolute saint!
WHAT PARTICIPANTS CAN EXPECT:
- Our programs are designed to inspire Professional Technicians to accept personal responsibility for their life and their success while running the service calls that are being provided.
- Technicians will learn to SERVE customers with High Service, vs. SELLING them with High Pressure.
- Develop a company culture that is laser-focused on teamwork, with a servant’s mentality.
- Technicians will be inspired by systematic new ways to recommend appropriate accessories, club memberships, optional repairs, and much more, without ever beginning to feel like a high-pressure, pushy, sleazy salesperson.
- echnicians will learn comprehensive ways to ask for the order and address every possible area of concern that a customer may have.
- No High Pressure. Only High Service. Guaranteed!
COMPREHENSIVE SKILLS AND SCRIPTS FOR:
- The Call Ahead & The Arrival Introduction
- The Call Ahead
- The Arrival & The Permission Statment
- Explanation of The Diagnosis
- Accessory Sales and Optional Repairs
- Recommendation of a Club Membership Plan
- Repair vs. Replace
- How to Ask for The Order as True Professional
- Turning a Tech Lead over to The Sales Department
- Presenting Special Offers: Financing
- Warranties & Gaurantees
- The Synergy 5 Part Closing Sequence
- Addressing Areas of Concern
- Multiple Ways to Ask
- Exiting the Home with Class
- Expert Communication Among Your Team
- Please trust us when we say, there’s much, much more!
Our techs have gone as far as saying the training was both ‘career and life changing! After just 3 months implementing this training, we have just posted our best month of revenue in company history!
SALES TRAINING AND PROCESSES
We’ve created systematic sales processes that can be duplicated, over and over again. Our processes are robust, they’re comprehensive, and they incorporate every single thing we’ve proven and perfected here at Synergy.
From mindset, to servitude, to effective listening, to our Wordsmithing, to our influential sentence structure, it’s all included!
One of the things our clients love most, is because it’s systematic, they can determine exactly where a lost sale went wrong and then refer back to our extensive sales system and our training processes to ensure their team continuously gets better in the areas where they’re struggling.
We should NEVER be surprised on a sales call! If we’re defeated by our prospect telling us they need to get three bids, shop other brands, need some time to think about it,\ or that our price is too high, we strongly encourage you to drop whatever you’re doing and sprint as fast as you possibly can to one our trainings!
WHAT PARTICIPANTS CAN EXPECT:
- Explore and conquer internal obstacles hindering your success.
- Impress, and potentially stun, your customers with high service, not high pressure. Never be mistaken for a used car salesman again!
- Obliterate the run-of-the-mill objections that torment us on a daily basis.
- Access audio and video role plays of the entire sales process, produced and edited into bite-size chunks, so you can watch and listen so often that you are haunted by Alison and Doug in your dreams.
- Leave with confidence, motivation, & the tools to continue improving exponentially day, after day, after day! Rome wasn’t built in a day, and neither is a Master of Influence!
COMPREHENSIVE SKILLS AND SCRIPTS FOR:
- The Call Ahead & The Arrival Introduction
- Consumer Education & Storytelling
- Gathering Consumer Opinions
- Risk Reversal
- Welcome to The Ball Park!
- Pulling Back the Curtain
- Our Installations
- Home Comfort & Accessories
- Third Party Verification
- Advancements in Technology
- Presenting Special Offers: Financing
- Warranties & Gaurantees
- The Synergy 5 Part Closing Sequence
- The Synergy Funnel Sequence
- Addressing Areas of Concern
- Multiple Ways to Ask
- Exiting the Home with Class
- Never Give Up. Follow Up!
- Expert Communication Among Your Team
- And much, much more!
Having been in business for 21+ years, I must say these three events, spanning three days each time, are a much different energy and more impactful for our participants than anything we’ve done previously!
THE 7 HABITS LEADERSHIP TRAINING EVENTS
The 7 Habits of Highly Effective People, has empowered and inspired participants across the globe for over 25 years. It’s also played a part in the transformation of millions of lives, across all age groups and professions. At the time of Dr. Covey’s passing in 2012, clients included more than 75% of the Fortune 500 companies, and over 90% of Fortune 100 companies!
No matter how competent we are, we will not have lasting success, unless we can effectively lead ourselves, influence, engage and collaborate with others. We must continuously improve and renew our own personal capabilities. These elements are at the heart of personal, team, and organizational effectiveness.
Just halfway through the program, participants will have the ability to execute critical priorities, with laser-like focus and careful planning. In the second half, we’ll move on to work on our effectiveness with our teams. In other words, becoming more dynamic, thoughtful, and inspirational leaders.
Participants will learn how to increase team engagement, morale, and collaboration. Teams come away with improved skills in both communication and dynamic relationship building skills, and much, much more!
THE 7 HABITS LEADERSHIP TRAINING EVENTS
The 7 Habits of Highly Effective People, has empowered and inspired participants across the globe for over 25 years. It’s also played a part in the transformation of millions of lives, across all age groups and professions. At the time of Dr. Covey’s passing in 2012, clients included more than 75% of the Fortune 500 companies, and over 90% of Fortune 100 companies!
No matter how competent we are, we will not have lasting success, unless we can effectively lead ourselves, influence, engage and collaborate with others. We must continuously improve and renew our own personal capabilities. These elements are at the heart of personal, team, and organizational effectiveness.
Just halfway through the program, participants will have the ability to execute critical priorities, with laser-like focus and careful planning. In the second half, we’ll move on to work on our effectiveness with our teams. In other words, becoming more dynamic, thoughtful, and inspirational leaders.
Participants will learn how to increase team engagement, morale, and collaboration. Teams come away with improved skills in both communication and dynamic relationship building skills, and much, much more!
WHAT PARTICIPANTS CAN EXPECT:
HABIT 2: BEGIN WITH THE END IN MIND® – Define clear measures of success and a plan to achieve them.
HABIT 3: PUT FIRST THINGS FIRST® – Prioritize and achieve your most important goals instead of constantly reacting to urgencies.
HABIT 4: THINK WIN-WIN® – Collaborate more effectively by building high-trust relationships.
HABIT 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD® – Influence others by developing a deep understanding of their needs and perspectives.
HABIT 6: SYNERGIZE® – Develop innovative solutions that leverage differences and satisfy all key stakeholders.
HABIT 7: SHARPEN THE SAW® – Increase motivation, energy, and work/life balance by making time for renewing activities.
IMPROVE EFFECTIVENESS FOR INDIVIDUALS AND TEAMS:
INDIVIDUAL EFFECTIVENESS:
The 7 Habits of Highly Effective People is the proven individual effectiveness operating system. Participants develop increased maturity, greater productivity, and the ability to manage themselves. They will come away with the ability to execute critical priorities with laser-like focus and careful planning.
TEAM EFFECTIVENESS
The 7 Habits of Highly Effective People is the proven team effectiveness operating system. Participants increase team engagement, morale, and collaboration. Teams come away with improved skills in communication and relationship building.
If I had a suggestion, I would say that 3 days just wasn’t enough! I wanted more time! Among many other things, I have learned how to prioritize my schedule and communicate more effectively with my techs when they are having issues. I would rate my improvement and leadership skillset at 100% improvement after this event!
Wordsmithing
Welcome to The Wordsmithing Program, an exercise in verbal gymnastics to create desired results.
Through a series of interactive sessions, thought-provoking exercises, and real-world examples, we’ll discover the profound impact that word choice has on our ability to influence positive outcomes and, ultimately, higher quality of life for our customers.
Wordsmithing
Welcome to The Wordsmithing Program, an exercise in verbal gymnastics to create desired results.
Through a series of interactive sessions, thought-provoking exercises, and real-world examples, we’ll discover the profound impact that word choice has on our ability to influence positive outcomes and, ultimately, higher quality of life for our customers.
Synergy virtual training overview
Welcome to a comprehensive overview of our Online and Interactive Virtual Training Programs here at Synergy Learning Systems.
In an ever-changing marketplace, with hundreds of thousands of contractors in North America, it’s more crucial than ever before to find new ways to separate your company from the competition. Synergy Learning Systems specializes in developing your teams through inspiring and systematic processes guaranteed to differentiate your business through high service, not high pressure!
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