OUR TRAINING PHILOSOPHY

Doug & Alison

Doug Wyatt & Alison Repp have combined forces to create comprehensive Call Center, Technician, Sales, and Leadership programs focusing on powerful, proven, and influential communication styles.

In an ever-changing marketplace, with hundreds of thousands of contractors in North America, it’s more crucial than ever before to find new ways to separate your company from the competition. Synergy Learning Systems specializes in developing your teams through inspiring and systematic processes guaranteed to differentiate your business through high service, not high pressure!

Doug is an award-winning entrepreneur and a two-time Lennox Partner of the Year! Alison is a licensed psychotherapist and a mindset expert.
They’re both professional speakers, business development experts, and certified leadership instructors.

If you’re seeking meaningful and lasting improvement in your leadership team, your office staff, your field staff, or your sales team, we’ve created comprehensive solutions, delivered in an engaging and entertaining way. And each program is completely customized for the hvac and plumbing industries!

Whether you’re looking for a private onsite event, a live regional event, or want to stay right here on our website to utilize our extensive online programs, the people we serve say when you engage Synergy, you’ll create more meaningful connections, serve your customers better, and dominate your competition! And have a lot of fun doing it!

OUR TRAINING PHILOSOPHY

Doug has invested nearly two decades in the trades to create customized and comprehensive Call Center, Technician, Sales, and Leadership programs focusing on powerful, proven, and influential communication styles.

In an ever-changing marketplace, with hundreds of thousands of contractors in North America, it’s more crucial than ever before to find new ways to separate your company from the competition. Synergy Learning Systems specializes in developing your teams through inspiring and systematic processes guaranteed to differentiate your business through high service, not high pressure!

Doug is an award-winning entrepreneur and a two-time Lennox Partner of the Year! Alison is a licensed psychotherapist and a mindset expert. They’re both professional speakers, business development experts, and certified leadership instructors.

If you’re seeking meaningful and lasting improvement in your leadership team, your office staff, your field staff, or your sales team, we’ve created comprehensive solutions, delivered in an engaging and entertaining way. And each program is completely customized for the hvac and plumbing industries!

Whether you’re looking for a private onsite event, a live regional event, or want to stay right here on our website to utilize our extensive online programs, the people we serve say when you engage Synergy, you’ll create more meaningful connections, serve your customers better, and dominate your competition! And have a lot of fun doing it!

VIRTUAL PROGRAM COMING nov 1, 2023

CALL CENTER TRAINING AND PROCESSES

Our CSR programs are for the dedicated call center professionals and businesses looking to laugh, have a great time, serve customers better, and take their performance to a whole new level.
We guarantee to help your team master their craft on the phones, and WIN in their life and business! Your CSR’s will be scheduling visits with homeowners like never before! In this highly detailed, deep dive, into the psychology of consumer buying behavior, we will illustrate proven processes of how to schedule visits for your team, by building value instead of cowering to the low-price demands of today’s consumer.

Your team will also practice what they learn with fellow participants. One thing is for certain, practice does not make perfect…PERFECT PRACTICE makes perfect!

VIRTUAL PROGRAM PRE-LAUNCHED OCTOBER 3RD 2023!

CALL CENTER TRAINING AND PROCESSES

Our CSR programs are for the dedicated call center professionals and businesses looking to laugh, have a great time, serve customers better, and take their performance to a whole new level.

We guarantee to help your team master their craft on the phones, and WIN in their life and business! Your CSR’s will be scheduling visits with homeowners like never before! In this highly detailed, deep dive, into the psychology of consumer buying behavior, we will illustrate proven processes of how to schedule visits for your team, by building value instead of cowering to the low-price demands of today’s consumer.

Your team will also practice what they learn with fellow participants. One thing is for certain, practice does not make perfect…PERFECT PRACTICE makes perfect!

WHAT PARTICIPANTS CAN EXPECT:

COMPREHENSIVE SKILLS AND SCRIPTS FOR:

Your wording and scripts are like cheat codes! Since your training we are consistently scheduling 85-90%. Even our new CSRs are scheduling at that rate from the start!

Riley G. - Call Center Manager, Sterling, VA
MEMBER OF SERVICE ROUNDTABLE AND SERVICE NATION ALLIANCE

VIRTUAL PROGRAM COMING nov 1, 2023

TECHNICIAN TRAINING AND PROCESSES

Our customers are saying that this professional service tech training program is so comprehensive and so different, that it’s the newest and most relevant content that’s been created in the hvac & plumbing industry in decades.

We’ll inspire your techs to master their mindset, their communication skills, and their ability to influence without ever manipulating or taking advantage of a prospect!

Our training will also focus on our detailed processes for running calls, authentic ways to empathically listen, and build overwhelming value with every word and phrase that comes across our lips, on every single call!

This will include the call ahead, the arrival, the explanation of the diagnosis, the recommendation of accessories and optional repairs, club memberships, repair vs. replace discussions, how to ask for the order like a true professional, and of course...how to address any areas of concern a customer may have...like an absolute saint!

TECHNICIAN TRAINING AND PROCESSES

Our customers are saying that this professional service tech training program is so comprehensive and so different, that it’s the newest and most relevant content that’s been created in the hvac & plumbing industry in decades.

We’ll inspire your techs to master their mindset, their communication skills, and their ability to influence without ever manipulating or taking advantage of a prospect!

Our training will also focus on our detailed processes for running calls, authentic ways to empathically listen, and build overwhelming value with every word and phrase that comes across our lips, on every single call!

This will include the call ahead, the arrival, the explanation of the diagnosis, the recommendation of accessories and optional repairs, club memberships, repair vs. replace discussions, how to ask for the order like a true professional, and of course...how to address any areas of concern a customer may have...like an absolute saint!

VIRTUAL PROGRAM PRE-LAUNCHED OCTOBER 3RD 2023!

WHAT PARTICIPANTS CAN EXPECT:

COMPREHENSIVE SKILLS AND SCRIPTS FOR:

Our techs have gone as far as saying the training was both ‘career and life changing! After just 3 months implementing this training, we have just posted our best month of revenue in company history!

Patrick Garner - Service Manager, WASHINGTON, DC
MEMBER OF SERVICE ROUNDTABLE AND SERVICE NATION ALLIANCE

VIRTUAL PROGRAM COMING nov 1, 2023

SALES TRAINING AND PROCESSES

We’ve created systematic sales processes that can be duplicated, over and over again. Our processes are robust, they’re comprehensive, and they incorporate every single thing we’ve proven and perfected here at Synergy.

From mindset, to servitude, to effective listening, to our Wordsmithing, to our influential sentence structure, it’s all included!

One of the things our clients love most, is because it’s systematic, they can determine exactly where a lost sale went wrong and then refer back to our extensive sales system and our training processes to ensure their team continuously gets better in the areas where they’re struggling.

We should NEVER be surprised on a sales call! If we’re defeated by our prospect telling us they need to get three bids, shop other brands, need some time to think about it,\ or that our price is too high, we strongly encourage you to drop whatever you’re doing and sprint as fast as you possibly can to one our trainings!

VIRTUAL PROGRAM PRE-LAUNCHED OCTOBER 3RD 2023!

SALES TRAINING AND PROCESSES

We’ve created systematic sales processes that can be duplicated, over and over again. Our processes are robust, they’re comprehensive, and they incorporate every single thing we’ve proven and perfected here at Synergy.

From mindset, to servitude, to effective listening, to our Wordsmithing, to our influential sentence structure, it’s all included!

One of the things our clients love most, is because it’s systematic, they can determine exactly where a lost sale went wrong and then refer back to our extensive sales system and our training processes to ensure their team continuously gets better in the areas where they’re struggling.

We should NEVER be surprised on a sales call! If we’re defeated by our prospect telling us they need to get three bids, shop other brands, need some time to think about it,\ or that our price is too high, we strongly encourage you to drop whatever you’re doing and sprint as fast as you possibly can to one our trainings!

WHAT PARTICIPANTS CAN EXPECT:

COMPREHENSIVE SKILLS AND SCRIPTS FOR:

Having been in business for 21+ years, I must say these three events, spanning three days each time, are a much different energy and more impactful for our participants than anything we’ve done previously!

Ron Strelke - Force Home Services, Denton, TX
MENTOR AND MEMBER OF SERVICE ROUNDTABLE AND SERVICE NATION ALLIANCE

THE 7 HABITS LEADERSHIP TRAINING EVENTS

The 7 Habits of Highly Effective People, has empowered and inspired participants across the globe for over 25 years. It’s also played a part in the transformation of millions of lives, across all age groups and professions. At the time of Dr. Covey’s passing in 2012, clients included more than 75% of the Fortune 500 companies, and over 90% of Fortune 100 companies!

No matter how competent we are, we will not have lasting success, unless we can effectively lead ourselves, influence, engage and collaborate with others. We must continuously improve and renew our own personal capabilities. These elements are at the heart of personal, team, and organizational effectiveness.

Just halfway through the program, participants will have the ability to execute critical priorities, with laser-like focus and careful planning. In the second half, we’ll move on to work on our effectiveness with our teams. In other words, becoming more dynamic, thoughtful, and inspirational leaders.

Participants will learn how to increase team engagement, morale, and collaboration. Teams come away with improved skills in both communication and dynamic relationship building skills, and much, much more!

THE 7 HABITS LEADERSHIP TRAINING EVENTS

The 7 Habits of Highly Effective People, has empowered and inspired participants across the globe for over 25 years. It’s also played a part in the transformation of millions of lives, across all age groups and professions. At the time of Dr. Covey’s passing in 2012, clients included more than 75% of the Fortune 500 companies, and over 90% of Fortune 100 companies!

No matter how competent we are, we will not have lasting success, unless we can effectively lead ourselves, influence, engage and collaborate with others. We must continuously improve and renew our own personal capabilities. These elements are at the heart of personal, team, and organizational effectiveness.

Just halfway through the program, participants will have the ability to execute critical priorities, with laser-like focus and careful planning. In the second half, we’ll move on to work on our effectiveness with our teams. In other words, becoming more dynamic, thoughtful, and inspirational leaders.

Participants will learn how to increase team engagement, morale, and collaboration. Teams come away with improved skills in both communication and dynamic relationship building skills, and much, much more!

WHAT PARTICIPANTS CAN EXPECT:

HABIT 1: BE PROACTIVE®  – Focus and act on what you can control and influence instead of what you can’t.
HABIT 2: BEGIN WITH THE END IN MIND®  – Define clear measures of success and a plan to achieve them.
HABIT 3: PUT FIRST THINGS FIRST®  – Prioritize and achieve your most important goals instead of constantly reacting to urgencies.
HABIT 4: THINK WIN-WIN®  – Collaborate more effectively by building high-trust relationships.
HABIT 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD®  – Influence others by developing a deep understanding of their needs and perspectives.
HABIT 6: SYNERGIZE®  – Develop innovative solutions that leverage differences and satisfy all key stakeholders.
HABIT 7: SHARPEN THE SAW®  – Increase motivation, energy, and work/life balance by making time for renewing activities.

IMPROVE EFFECTIVENESS FOR INDIVIDUALS AND TEAMS:

INDIVIDUAL EFFECTIVENESS:

The 7 Habits of Highly Effective People is the proven individual effectiveness operating system. Participants develop increased maturity, greater productivity, and the ability to manage themselves. They will come away with the ability to execute critical priorities with laser-like focus and careful planning.

TEAM EFFECTIVENESS

The 7 Habits of Highly Effective People is the proven team effectiveness operating system. Participants increase team engagement, morale, and collaboration. Teams come away with improved skills in communication and relationship building.

If I had a suggestion, I would say that 3 days just wasn’t enough! I wanted more time! Among many other things, I have learned how to prioritize my schedule and communicate more effectively with my techs when they are having issues. I would rate my improvement and leadership skillset at 100% improvement after this event!

Carlos Yanos - Service & Installation Manager, VA
MEMBER OF SERVICE ROUNDTABLE AND SERVICE NATION ALLIANCE Reply

Wordsmithing

Welcome to The Wordsmithing Program, an exercise in verbal gymnastics to create desired results.

Through a series of interactive sessions, thought-provoking exercises, and real-world examples, we’ll discover the profound impact that word choice has on our ability to influence positive outcomes and, ultimately, higher quality of life for our customers.

Wordsmithing

Welcome to The Wordsmithing Program, an exercise in verbal gymnastics to create desired results.

Through a series of interactive sessions, thought-provoking exercises, and real-world examples, we’ll discover the profound impact that word choice has on our ability to influence positive outcomes and, ultimately, higher quality of life for our customers.

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